Contact Us
Have a question about an order, product, partnership,
or collaboration? We’re happy to help.
We typically reply within 1–2 business days.
Messages received outside our business hours will be reviewed
on the next business day.
Customer Support
support@nformulalife.com
Please contact Customer Support for:
Order inquiries, shipping questions, product information,
after-sales assistance, troubleshooting,
product safety documentation, and general customer service.
For order-related inquiries, please include your
order number so we can assist you more efficiently.
Wholesale, Partnerships & Collaborations
partners@nformulalife.com
For inquiries from salons, retailers, distributors,
brands, educators, creators, and other potential partners.
Please include a brief introduction to your business,
social platform, audience, or collaboration proposal
when contacting us.
Visit Nail Formula
Visit our Richmond, British Columbia store to shop in person,
explore our curated selection, and receive product recommendations
from our team.
Nail Formula
8766 McKim Way, Unit 2165
Richmond, BC, Canada
Phone
+1 (604) 767-9277
If we are unable to answer the phone,
please email us and we will respond as soon as possible.
Store Hours
Tuesday–Saturday: 10:00 AM–5:00 PM
Sunday & Monday: Closed
Store hours may change during holidays or special events.
Please check our website or contact us before visiting
if you are unsure.
Before You Contact Us
Order inquiries:
Please include your order number and a brief description
of your question.
Product questions:
Please include the product name or product link.
For troubleshooting, clear photos or videos are especially helpful.
Damaged, defective, or incorrect items:
Please include your order number, product name,
a description of the issue, and clear photos or videos where applicable.
Product safety documentation:
If you require available SDS/MSDS documentation,
please include the exact product name in your email.
Wholesale, partnership, or collaboration inquiries:
Please include a short introduction to your business,
organization, social platform, or proposed collaboration.
