Orders ship within 2–4 business days. During launches or holidays, processing may extend to 5–7 business days.

订单通常会在 2–4 个工作日内发出； 新品发布或节假日可能延长至 5–7 天。

Canada｜加拿大：
Estimated 2–7 business days depending on province.

United States｜美国：
Estimated 7–14 business days depending on destination and customs.

International｜国际地区：
Estimated 5–22 business days depending on region and customs clearance.

*Delivery times are estimates and may vary.*
*以上运输时效仅供参考，可能因天气、海关或物流延误而变化。*

Canada & U.S. orders over $150 CAD（≤ 8kg） receive free shipping.
International orders over $300 CAD（≤ 6kg） receive free shipping.

加拿大与美国地区：订单满 $150 CAD（≤ 8kg） 可享包邮。
国际地区：订单满 $300 CAD（≤ 6kg） 可享包邮。

Please refer to our Shipping Policy for full details.
更多资讯请参考我们的 Shipping Policy（运输政策）。

Yes — worldwide tracked shipping is available. International orders over $300 CAD（≤ 6kg） qualify for free shipping.

是的，我们提供全球可追踪配送服务。 国际订单满 $300 CAD（≤ 6kg） 可享包邮。

For detailed rules, please see our Shipping Policy.
详细地区规则请参考我们的运输政策。

GST/HST is calculated automatically at checkout.

系统会在结账时自动计算 GST/HST。

U.S. orders over $50 CAD ship DDP — duties fully covered by NFORMULA.

美国订单满 $50 CAD 采用 DDP 包税服务，由 NFORMULA 承担关税。

Duties depend on destination country regulations.

国际订单的关税依目的地国家规定而定，由顾客自行承担。

If the order has not shipped, cancellation may be possible. Shipped orders cannot be modified.

若订单尚未发货，我们会尽力协助取消； 若已发货则无法修改。

You will receive a tracking email once your order ships.

订单发货后会收到含追踪码的邮件。

Orders placed before or after promotions are not eligible for adjustments.

活动前后下单的订单无法进行价格调整。

Due to the nature of professional nail products, returns are limited to defects or shipping damage.

因美甲用品特性，仅接受质量问题或运输损坏的退换。

Color perception, shade differences, or personal preference are not eligible.

因颜色感受、色差或个人喜好造成的不满不在退换范围内。

You will receive a pickup notification email once your order is ready. Please wait for this confirmation before coming to the store.

当您收到取货通知邮件后，即可前来门店取货。请以通知为准，避免提前到店。

Please bring your order confirmation email. A valid ID matching the order name may be required for verification.

请携带订单确认邮件。门店取货时，可能需要出示与订单姓名一致的有效身份证件。

For security reasons, pickup is generally limited to the person named on the order.If you need assistance, please contact us in advance.

为保障订单安全，原则上仅限订单姓名本人取货。如有特殊情况，请提前联系我们。

Pickup orders are held for up to 30 days from the pickup notification date.Unclaimed orders will incur a 15% handling fee,and the remaining balance will be issued as store credit.

自取订单自取货通知发出之日起，最多保留30天。超过30天未取的订单将收取15% 处理费用，其余金额将转为店铺积分（store credit）。

• If you request cancellation within 3 days of receiving the pickup notification, a full refund may be issued.
• Cancellation requests made after 3 days will incur a 20% handling fee, with the remaining balance refunded.

• 若在 收到取货通知后的3天内申请取消订单，可退还全额款项。
• 超过3天申请取消，将收取20%的处理费用，其余金额退还。

Some NFORMULA products meet EU cosmetic safety standards. EU-compliant items are clearly noted on their product pages.

部分产品符合欧盟安全规范，符合 EU 标准的产品会在页面明确标注。

Ingredients are listed on all product pages — please review if you have sensitivities.

所有商品页面均提供完整成分内容；若您较为敏感，建议购买前确认成分。

Tutorials, guides, and step-by-step demonstrations are available on our Blog and social media.

我们会在 Blog 与社交平台提供教学步骤、新手指南与示范影片。

Yes — weekly lessons covering extensions, structure, gel techniques, and designs.

会的！我们每周会推出免费课程，包括延长、甲型结构、胶类技巧与款式设计。

Absolutely — tutorials are clear, friendly, and step-by-step.

当然适合！步骤清晰、友善，引导性强。

Yes — short-form content will be uploaded weekly on Instagram, TikTok, and YouTube.

会的！我们会在 IG、TikTok 与 YouTube 持续发布短视频教学。

Absolutely — email us anytime at info@nformulalife.com with your goals and experience.

当然可以！欢迎写信至 info@nformulalife.com 告诉我们您的需求，我们会协助推荐。

Restock times vary depending on the series. Click “Notify Me” on product pages for alerts.

补货时间依系列而定；可点击“到货通知”接收提醒。

We are continuously expanding our catalog — feel free to send suggestions!

我们正在持续扩展产品线，欢迎告诉我们您的需求！

Pre-order items ship once inventory arrives at our warehouse.

预售商品将在库存抵达仓库后第一时间发货。

Yes — you will receive both order and shipping confirmations.

会的！您将收到订单确认与发货通知。

If the item has not shipped, cancellation may be possible.

若尚未发货，我们会尽力协助取消。