Please allow 7–10 business days for order processing and preparation before dispatch.

Orders are processed in the order they are received. During this time, our team carefully reviews each order, verifies the items, prepares and packs the products, and completes final checks before shipment.

As we process a high volume of orders, this preparation period helps us make sure your order is packed accurately and arrives in good condition.

Processing time does not include carrier transit time. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Canada: 7–14 business days
United States: 7–14 business days
International: 14–30 business days

Delivery times are estimates and may vary due to customs processing, weather, carrier delays, public holidays, service disruptions, remote destinations, or other circumstances outside our reasonable control.

Free-shipping thresholds are based on the merchandise subtotal after discounts and before taxes.

Free shipping applies only to eligible orders weighing 6 kg or less. Orders exceeding 6 kg are not eligible for free shipping, regardless of order value.

The final shipping options and rates available for your order will be displayed at checkout before payment is completed.

Please refer to our Shipping Policy for full details.

In some cases, an order may be shipped in more than one package. Packages may be dispatched at different times and may have separate tracking numbers.

If Nail Formula divides your order into multiple packages, you will not be charged additional shipping fees as a result.

Possibly. If your order is shipped in more than one package, each package may have its own tracking number. Tracking information will be emailed as each package is dispatched.

Yes. We offer tracked international shipping to eligible destinations. Product availability and shipping eligibility may be subject to local import regulations and carrier restrictions.

Applicable GST, HST, PST, or QST is calculated automatically at checkout according to the delivery province or territory.

For eligible U.S. orders over $50 USD, applicable duties and import taxes are covered by Nail Formula under the DDP (Delivered Duty Paid) model.

Customers must still respond promptly if a carrier or customs authority requests information required to complete delivery.

Unless an order is expressly identified as DDP, international duties, VAT, import taxes, brokerage charges, customs fees, and carrier handling fees are the responsibility of the customer.

Please contact us as soon as possible if you need to request a change or cancellation.

Once any part of an order has entered processing, cancellation or modification may no longer be possible, even if the package has not yet shipped.

Tracking information will be emailed once your order has been dispatched.

If your order is shipped in separate packages, you may receive multiple tracking emails at different times.

Orders placed before or after promotions are not eligible for price adjustments.

Due to hygiene and professional product standards, returns or exchanges are not accepted once an order has shipped unless an item arrives defective or damaged.

Colour differences caused by lighting, photography, product batches, device screens, or personal preference are not considered product defects and are not eligible for return or exchange.

In-store pickup is available for eligible products marked In-Store Pickup Available.

Pickup availability will also be shown during checkout when the applicable items are eligible for pickup.

Eligible pickup orders are normally ready within 2–3 hours during business hours.

Please wait until you receive your Ready for Pickup notification before visiting the store.

Nail Formula
8766 McKim Way, Unit 2165
Richmond, BC

Pickup Hours:
Tuesday–Saturday, 10:00 AM–5:00 PM

Please bring your order confirmation email and photo ID when collecting your order.

For security reasons, pickup is generally limited to the person named on the order. If someone else needs to collect it, please contact us in advance.

Pickup orders are held for up to 30 days from the pickup notification date.

Unclaimed orders will incur a 15% handling fee, and the remaining balance will be issued as store credit.

If cancellation is requested within 3 days of receiving the pickup notification, a full refund may be issued.

Cancellation requests made after 3 days will incur a 20% handling fee, with the remaining balance refunded.

Some Nail Formula products meet EU cosmetic safety standards. EU-compliant items are clearly noted on their product pages.

Product formulas and ingredients vary by brand and product. Ingredient information is provided on product pages where available.

If you have known sensitivities or allergies, please review the ingredient and safety information before purchasing or using a product.

For available MSDS/SDS documentation, please email info@nformulalife.com.

We offer free online tutorials, guides, and demonstrations covering product application, nail techniques, nail art, and more.

Follow us on Instagram, TikTok, and YouTube for our latest tutorials and educational content.

Yes! We host in-person workshops in Vancouver from time to time. Workshops are paid and require registration.

We also look forward to bringing Nail Formula workshops to other cities in the future. Follow us on social media for upcoming workshop announcements.

Yes. Our online tutorials and educational content are free to watch. In-person workshops are separate paid events.

Many of our tutorials are designed to be clear and practical for different experience levels, from beginners to working nail professionals.

Absolutely. Contact us and let us know what you’re looking for, your experience level, and the techniques or styles you’d like to achieve. We’ll be happy to recommend suitable products.

Restock times vary by product, brand, and series. Popular items are restocked regularly, while limited, seasonal, or discontinued products may not always return.

Follow us on social media for new arrivals and restock updates, or contact us if you’re looking for a specific product.

Yes! We’re always exploring new products and brands for Nail Formula. Feel free to contact us with product or brand requests, and we’ll take them into consideration for future selections.