Return & Refund Policy

This Return & Refund Policy applies to purchases made from Nail Formula, including eligible orders shipped within Canada, to the United States, and to international destinations.

By placing an order with Nail Formula, you acknowledge and agree to the terms outlined below.

1. Return Period

Eligible return requests must be submitted within fourteen (14) calendar days from the date the order is confirmed as delivered by the carrier.

Return requests submitted after this period may not be accepted, except where otherwise required by applicable law.

2. Return Eligibility

To be eligible for a return, merchandise must be unopened, unused, and in its original condition and packaging, including any applicable seals, labels, accessories, and included materials.

The product must be in a condition suitable for resale. Proof of purchase is required for all return requests.

For hygiene and safety reasons, opened or used products are not eligible for return unless the product is confirmed to have a manufacturing defect or another issue for which Nail Formula is responsible.

3. Non-Returnable Items

For hygiene, safety, and product integrity reasons, the following items are non-returnable once opened or used, except in cases of a verified manufacturing defect or fulfillment error:

• Nail gels, including base gels, color gels, builder gels, extension gels, and top gels
• Nail art supplies, including stickers, foils, powders, molds, and similar consumable products
• Files, buffers, wipes, and other disposable products
• Hand, body, skincare, and personal-care products
• Items showing signs of use, damage, alteration, or tampering
• Gift cards and store credit
• Final sale or clearance items where identified as non-returnable at the time of purchase

4. Color Variation & Personal Preference

We make reasonable efforts to represent product colors and finishes as accurately as possible. However, actual appearance may vary due to lighting, photography, screen settings, product application, layer thickness, base color, and other factors.

Color variation, shade differences, magnetic effects, texture preferences, or dissatisfaction based solely on personal preference are not considered product defects.

If you are unsure about a color or product before purchasing, please contact our team for assistance.

5. Return Shipping

For approved returns that are not the result of a verified manufacturing defect, incorrect item, or shipping damage attributable to the order, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless otherwise required by law or specifically approved by Nail Formula.

If we confirm that you received an incorrect item, a defective product, or an item damaged in transit, we will provide further instructions and may arrange an appropriate replacement, resolution, or reimbursement of reasonable return shipping costs.

We strongly recommend using a trackable shipping method for authorized returns. Nail Formula is not responsible for return parcels lost before they are received by us.

6. Damaged, Missing or Incorrect Items

If an item arrives damaged, defective, missing from the shipment, or different from what you ordered, please contact us as soon as possible and include your order number, clear photos of the item, and photos of the shipping packaging and label where applicable.

Please retain all original packaging until the issue has been reviewed, as additional photos or information may be required to complete a carrier or shipping claim.

Claims involving damaged shipments should be reported within three (3) calendar days of delivery whenever possible so that we can investigate the issue promptly.

7. Lost or Delayed Parcels

Carrier delivery estimates are not guaranteed delivery dates. Delays may occur due to customs processing, weather, carrier disruptions, remote destinations, peak shipping periods, or other circumstances outside Nail Formula's reasonable control.

If a tracked parcel appears to be lost, please contact us so that we can review the tracking information and, where applicable, initiate an investigation with the shipping carrier.

Where optional shipping protection or insurance has been purchased, eligible claims will be handled according to the applicable protection or insurance terms.

For shipments without additional shipping protection, any carrier compensation is subject to the carrier's applicable terms, eligibility requirements, and liability limits.

8. Refund Method — Store Credit

Unless otherwise required by applicable law or expressly approved by Nail Formula, approved change-of-mind returns of eligible merchandise will be refunded in the form of Nail Formula store credit.

Store credit is calculated based on the amount actually paid for the approved returned merchandise after applicable discounts. Original shipping charges, duties, import fees, and other non-refundable charges are excluded.

Store credit is non-transferable and cannot be redeemed or exchanged for cash, except where otherwise required by law.

Orders involving verified defective products, incorrect items, shipping damage, cancellations, or other circumstances for which Nail Formula is responsible may be resolved separately depending on the circumstances and applicable law.

9. International Returns

Customers requesting an approved international return are responsible for applicable return shipping costs unless the return results from an error or verified issue for which Nail Formula is responsible.

Customs duties, import taxes, brokerage charges, and other international fees are generally non-refundable.

International return parcels should be clearly identified as Returned Goods where appropriate. Any additional customs charges or fees incurred because of an incorrectly declared return may be deducted from the applicable store credit or refund where permitted.

10. Machines & Electrical Device Warranty

Certain nail machines and electrical devices may include a limited manufacturer or retailer warranty covering eligible manufacturing defects under normal use.

Warranty coverage and duration vary by brand and product. Please refer to the applicable product page, manufacturer documentation, or warranty information provided with the product for specific coverage.

Unless otherwise stated, warranty coverage does not include damage caused by misuse, accidental damage, improper operation, unauthorized modification or repair, normal wear and tear, or failure to follow the manufacturer's instructions.

If an inspection is required, customers may be responsible for shipping the device to the designated inspection or service location. Any applicable repair, replacement, or return-shipping arrangements will be confirmed after the warranty claim has been reviewed.

11. Local Pickup Orders

Customers selecting local pickup will receive a notification when their order is ready for collection.

Pickup orders must be collected within thirty (30) days of the pickup notification date.

Orders not collected within 30 days may be considered unclaimed. A 15% handling fee may be deducted, with the remaining eligible balance issued as store credit.

Pickup orders may be cancelled within three (3) days of receiving the pickup notification for a full refund.

Cancellation requests submitted after three (3) days may be subject to a 20% handling fee, with the remaining eligible balance refunded.

For order verification and security purposes, valid identification matching the order name may be requested at pickup.

12. Return Process

All returns require prior authorization. Please contact support@nformulalife.com before returning any merchandise.

Please include:

• Your order number
• The product(s) involved
• The reason for your request
• Clear photos or video where relevant

Do not send merchandise back before receiving return instructions. Unauthorized returns may be refused or returned to the sender.

Once an authorized return has been received and inspected, we will notify you of the outcome. Approved returns will be processed according to the applicable terms of this Policy.

13. Contact Us

For questions regarding returns, refunds, damaged products, warranty claims, or this Policy, please contact:

support@nformulalife.com