Return & Refund Policy

We want you to feel confident shopping with Nail Formula. Because many of our products are professional nail, beauty, and personal-care products, specific hygiene, safety, and product integrity requirements apply to returns and exchanges.

1. Final Sale & General Return Policy

Unless otherwise stated on the product page or required by applicable law, Nail Formula products are considered final sale once shipped or collected.

For hygiene, sanitation, contamination-prevention, and professional product safety reasons, we generally do not accept returns or exchanges for change of mind, ordering the wrong item, personal preference, or products that are no longer wanted after purchase.

This policy applies even if a product has not been used, unless Nail Formula has expressly approved a return in writing.

2. Damaged, Defective or Incorrect Items

If you receive a product that is damaged in transit, defective, or different from what you ordered, please contact us as soon as possible.

For shipping damage or an incorrect item, please contact us within 3 calendar days of delivery.

When contacting us, please include:

• Your order number;
• The product name;
• A clear description of the issue;
• Clear photos or videos showing the product and issue; and
• For shipping damage, photos of the shipping package and shipping label where applicable.

Please keep the affected product, original packaging, and shipping materials until your claim has been reviewed.

We may request additional photos, videos, testing information, or other reasonable documentation before confirming a defect or approving a resolution.

3. Colour, Finish & Personal Preference

We make reasonable efforts to represent product colours, finishes, textures, and effects as accurately as possible.

However, appearance may vary due to factors including:

• Lighting and photography;
• Device and screen settings;
• Product batches;
• Base colour and number of coats;
• Application technique;
• Magnet strength or positioning;
• Curing conditions; and
• Individual service methods.

Differences in colour, shade, finish, texture, magnetic effect, or personal preference are not considered product defects on their own.

Products cannot be returned or exchanged solely because the colour, finish, texture, effect, or personal preference differs from expectations.

If you are unsure about a product or shade, please contact us before purchasing and we will be happy to help where possible.

4. Return Authorization

Prior authorization is required for all returns.

If Nail Formula approves a return, you must follow the return instructions provided by our team.

Returned products must be sent in the condition requested and within the timeframe stated in the return authorization.

Products returned without authorization, sent to the wrong address, or returned outside the approved timeframe may be refused.

5. Refunds, Replacements & Other Resolutions

Once a product issue has been reviewed and verified, Nail Formula will determine an appropriate resolution based on the circumstances.

Depending on the issue, the resolution may include:

• Replacement of the affected product;
• Repair, where applicable;
• Store credit;
• Partial refund;
• Full refund; or
• Another reasonable resolution.

The type of resolution may vary depending on the product, issue, availability, manufacturer requirements, and applicable law.

Where a refund is approved, the refund will generally be issued to the original payment method unless another method is agreed upon or required by the circumstances.

Original shipping charges, duties, import fees, brokerage charges, and other non-product charges are generally non-refundable unless the issue resulted from a verified error by Nail Formula or otherwise required by applicable law.

6. Return Shipping

If Nail Formula confirms that a product is defective, incorrect, or damaged in transit and requires a physical return, we will provide return instructions.

Depending on the circumstances, Nail Formula may provide a prepaid return method, reimburse reasonable return shipping costs, or provide another resolution without requiring the product to be returned.

If a return is exceptionally approved for a reason that is not caused by a verified Nail Formula error, defect, or shipping damage, the customer may be responsible for return shipping costs.

If you are instructed to return an item using your own shipping method, we strongly recommend using a trackable service. Nail Formula is not responsible for return parcels lost before they are received by us.

7. In-Store Pickup Orders

Eligible products may be available for In-Store Pickup. Customers will receive a Ready for Pickup notification when their order is ready for collection.

Pickup orders must be collected within 30 calendar days from the date the Ready for Pickup notification is sent.

Orders not collected within 30 days will be considered unclaimed. A 15% handling fee will be deducted, and the remaining eligible balance will be issued as store credit.

Pickup orders may be cancelled within 3 calendar days of receiving the Ready for Pickup notification for a full refund.

Cancellation requests submitted more than 3 days after the Ready for Pickup notification will incur a 20% handling fee, with the remaining eligible balance refunded.

Once an order has been collected, it is subject to the general Return & Refund Policy outlined on this page.

For order verification and security, valid government-issued photo identification matching the name on the order may be required when collecting an order.

8. Machines & Electrical Devices

Certain nail machines, lamps, electrical tools, and electronic devices may include a manufacturer or product-specific limited warranty.

Warranty coverage and duration vary by brand and product. Where applicable, warranty information may be stated on the product page, manufacturer documentation, or materials included with the product.

Warranty claims may require photos, videos, troubleshooting steps, serial numbers, product identification, or other information before the issue can be assessed.

Warranty coverage generally applies only to verified manufacturing defects under normal intended use and does not cover damage caused by:

• Misuse or improper operation;
• Accidents or physical damage;
• Unauthorized repair or modification;
• Improper maintenance;
• Normal wear and tear;
• Improper voltage or power supply; or
• Other non-manufacturing causes.

Where inspection, repair, or replacement is required, shipping responsibility will be determined according to the specific warranty, manufacturer requirements, and circumstances of the claim.

9. International Orders

International customers are responsible for reviewing local import requirements and product restrictions before placing an order.

Unless otherwise required by applicable law or expressly covered by Nail Formula, customs duties, VAT, import taxes, brokerage fees, carrier fees, and other international charges are non-refundable.

If an international return is authorized, the customer must follow the return instructions provided by Nail Formula.

Where appropriate, an authorized international return should be identified as Returned Goods.

Any customs charges, import fees, or other costs caused by an incorrectly declared or unauthorized return may be deducted from any applicable refund or store credit where permitted by law.

10. Promotions, Discounts & Store Credit

If a refund, replacement, or store credit is approved for a product purchased using a discount code, promotion, bundle offer, store credit, or other special pricing, the value of the resolution will be based on the actual amount paid for the affected product.

Discounts, promotional value, gift-with-purchase value, and other promotional benefits have no cash value and are not refunded separately.

If a resolution affects the conditions of a bundle, promotion, or minimum-purchase offer, the applicable refund or credit may be adjusted to reflect the original promotion terms.

11. Lost or Delayed Parcels

If tracking indicates that a parcel is lost, significantly delayed, or delivered but cannot be located, please contact us so we can review the shipment and determine the appropriate next steps.

Carrier investigations, claims, reimbursement eligibility, and processing times are subject to the carrier's policies and may vary by shipping service and destination.

Please note that carrier investigations may need to be completed before a replacement, refund, or other resolution can be confirmed.

12. How to Report a Product Issue

To report a damaged, defective, incorrect product, or another qualifying issue, please email:

support@nformulalife.com

Please include:

• Your order number;
• The product name;
• A description of the issue; and
• Photos or videos where applicable.

Providing clear information at the beginning of the request helps us review the issue more efficiently.

13. Policy Changes & Applicable Rights

Nail Formula may update this Policy from time to time to reflect changes to our products, services, operations, manufacturer requirements, or business practices.

Nothing in this Policy is intended to limit, exclude, or override any consumer rights that cannot legally be limited or excluded under applicable law.