Shipping policy

NFORMULA — SHIPPING & PRICING POLICY｜运输与定价政策

(Applies to retail and professional customers purchasing from the official NFORMULA store.)

（适用于所有通过 NFORMULA 官网下单的零售与专业客户。）

FAIR REGIONAL PRICING ADJUSTMENT｜国际关税平衡定价说明

NFORMULA adjusts regional pricing according to logistics costs and import tax requirements to ensure fairness across regions.

For U.S. orders over $50 USD, NFORMULA covers duties and import taxes under the DDP (Delivered Duty Paid) model.

Canadian and international taxes are applied automatically at checkout based on local regulations.

NFORMULA 会根据进口税及物流成本差异，进行区域价格调整以确保公平一致的购物体验。

美国订单单笔 满 $50 USD 可享 DDP 包税服务（由 NFORMULA 承担关税与进口税）。

加拿大及国际地区税费将于结账时根据当地法规自动计算。

I. ORDER PROCESSING TIME (different Warehouse)｜订单处理时效（分仓库）

Vancouver Warehouse｜温哥华仓
Order processing: 1–2 business days 订单处理 1–2 个工作日

China Warehouse｜中国仓
Order processing: 3–5 business days 订单处理 3-5 个工作日

Japan Warehouse｜日本仓
Order processing: 3–5 business days 订单处理 3–5 个工作日

During launches or peak periods, processing may extend to 5–7 business days.

新品发布及节假日高峰期，订单处理时间可能略有顺延 5-7个工作日。

Order processing times exclude closed days and public holidays.

订单处理时间不包含店铺关闭日及法定节假日。

🇨🇦 CANADA｜加拿大地区

Vancouver Warehouse｜温哥华仓

  • Estimated delivery: 2–7 business days
    预计送达：2–7 个工作日
  • Free shipping: Orders ≥ $99 CAD (≤8kg, subtotal before tax)
    包邮标准：税前满 $99 CAD 且重量 ≤8kg
  • Shipping rate: $17 CAD per kg (for orders under free shipping threshold & over 8kg)
    运费标准：未达包邮或超过8kg，统一按 $17 CAD/公斤 计费

China Warehouse｜中国仓

  • Estimated delivery: 14–21 business days
    预计送达：14–21 个工作日
  • Free shipping: Orders ≥ $250 CAD (≤8kg, subtotal before tax)
    包邮标准：税前满 $250 CAD 且重量 ≤8kg
  • Shipping rate: $45 CAD per kg (for orders under free shipping threshold & over 8kg)
    运费标准：未达包邮或超过8kg，统一按 $45 CAD/公斤 计费
  • Customs duties can be refunded after delivery upon request.
    如产生关税，收货后可联系我们申请退税。

Japan Warehouse｜日本仓

  • Estimated delivery: 14–21 business days
    预计送达：14–21 个工作日
  • Free shipping: Orders ≥ $250 CAD (≤8kg, subtotal before tax)
    包邮标准：税前满 $250 CAD 且重量 ≤8kg
  • Shipping rate: $65 CAD per kg (for orders under free shipping threshold & over 8kg)
    运费标准：未达包邮或超过8kg，统一按 $65 CAD /公斤 计费
  • All customs duties are the responsibility of the buyer.<br>
    如产生关税，需由买家自行承担。

-Taxes (GST/HST) calculated at checkout

-Orders over 8kg or containing over 500ml of liquid are not eligible for free shipping

-税费将于结账时依省份自动计算

-超过 8kg 或含 500ml 以上液体商品不享包邮

🇺🇸 UNITED STATES｜美国地区

Vancouver Warehouse｜温哥华仓

  • Estimated delivery: 7–14 business days
    预计送达：7–14 个工作日
  • Free shipping: Orders ≥ $75 USD (≤8kg, subtotal before tax)
    包邮标准：税前满 $75 USD 且重量 ≤8kg
  • Shipping rate: $25 USD per kg (for orders under free shipping threshold & over 8kg)
    运费标准：未达包邮或超过8kg，统一按 $25/公斤 计费

China Warehouse｜中国仓

  • Estimated delivery: 14–21 business days
    预计送达：14–21 个工作日
  • Free shipping: Orders ≥ $250 CAD (≤8kg, subtotal before tax)
    包邮标准：税前满 $250 CAD 且重量 ≤8kg
  • Shipping rate: $45 CAD per kg (for orders under free shipping threshold & over 8kg)
    运费标准：未达包邮或超过8kg，统一按 $45 CAD /公斤 计费
  • Customs duties can be refunded after delivery upon request.
    如产生关税，收货后可联系我们申请退税。

Japan Warehouse｜日本仓

  • Estimated delivery: 14–21 business days
    预计送达：14–21 个工作日
  • Free shipping: Orders ≥ $250 CAD (≤8kg, subtotal before tax)
    包邮标准：税前满 $250 CAD 且重量 ≤8kg
  • Shipping rate: $65 CAD  per kg (for orders under free shipping threshold & over 8kg)
    运费标准：未达包邮或超过8kg，统一按 $65 CAD /公斤 计费
  • All customs duties are the responsibility of the buyer.
    如产生关税，需由买家自行承担。

-Vancouver Warehouse Orders ≥ $50 USD ship DDP, duties & taxes fully covered by NFORMULA

-Orders over 8kg or containing over 500ml of liquid are not eligible for free shipping

-温哥华仓申报金额 ≥ $50 USD 的订单享DDP 包税服务

-超过 8kg 或含 500ml 以上液体商品不享包邮

🌍 INTERNATIONAL ORDERS｜国际地区

※Only Vancouver Warehouse and Japan Warehouse supports international shipping. China Warehouse does not ship to any international countries.
仅温哥华仓及日本仓支持国际配送，中国仓不承接任何国际地区订单。

※For customers in European Union (EU) regions: Please select products from the "Clean Formula Selection". Products other than clean formula cannot be shipped to the EU in accordance with EU standards, and may be returned or destroyed. NFORMULA Life will not be responsible for any returns or destruction.
国际欧洲地区顾客请选择clean formula 区域产品，根据欧盟标准不能寄送Clean Formula以外的产品，会被退回或者销毁，如退回或者销毁NFORMULA Life 一律概不负责。

※If you need products from China Warehouse, please contact us to place a pre-order.
如您需要中国仓的产品，可联系我们进行预售（pre-order）

Vancouver Warehouse｜温哥华仓

  • Estimated delivery: 14–30 business days
    预计送达：14–30 个工作日
  • Free shipping: Orders ≥ $300 CAD (≤6 kg, subtotal before tax)
    包邮标准：税前满 $300 CAD 且重量 ≤6 kg
  • Shipping rate: $55 CAD  per kg (for orders under free shipping threshold & over 8kg)
    运费标准：未达包邮或超过6kg，统一按 $55 CAD /公斤 计费
  • Please note that for UK (over $220 CAD), EU (over $215 CAD) and Norway (over $380 CAD) international shipments, we can only accept orders above these minimum values before shipping fee. Orders below these minimum amounts may still be shipped upon request; however, there is a risk that the package may be delayed, returned, or rejected by customs. In such cases, we will not be held responsible.
    寄往英国（需满 $220 CAD）、欧盟（需满 $215 CAD）和挪威（需满 $380 CAD）的国际订单，需达到以上最低消费金额 ( 不含运费) 才能下单。若订单金额低于上述标准，我们仍可协助寄送，但包裹可能会出现延迟、被海关退回或拒收等风险，相关情况本店概不负责。
  • All customs duties are the responsibility of the buyer.
    如产生关税，需由买家自行承担。

Japan Warehouse｜日本仓

  • Estimated delivery: 14–30 business days
    预计送达：14–30 个工作日
  • Free shipping: Orders ≥ $250 CAD (≤8kg, subtotal before tax)
    包邮标准：税前满 $250 CAD 且重量 ≤8kg
  • Shipping rate: $65 CAD per kg (for orders under free shipping threshold & over 6 kg)
    运费标准：未达包邮或超过8kg，统一按 $65 CAD /公斤 计费
  • All customs duties are the responsibility of the buyer.
    如产生关税，需由买家自行承担。

-Duties and taxes charged by receiving country

-Liquid items over 500ml are not eligible for free shipping

-When your order arrives, your local customs may charge  VAT (UK ~20%, EU ~15–25%, Norway ~ 25%), possible duties, and a courier handling fee. These charges are set by your country and collected from you before delivery.

-税费由目的地国家征收
-超过 500ml 的液体商品不享包邮
-当您的包裹抵达当地海关时，可能会被收取增税（英国约 20%，欧盟约 15–25%，挪威约 25%）、关税（依据商品类别）以及快递公司处理费。以上费用均由当地海关制定，并在配送前向您收取。

IV. SHIPPING DAMAGE & INSURANCE｜运输损坏与保险

Report damage within 3 days of delivery with clear photos.

NFORMULA is not responsible for delays caused by customs or carriers.

Insurance is recommended for international or high-value orders.

如包裹损坏，请于3 日内提供清晰照片联系客服。
因清关、天气或物流原因导致的延误不在赔付范围内。
建议国际或高价值订单购买运输保险。

V. RETURNS & EXCHANGES｜退换货政策

Due to hygiene and professional standards, returns are not accepted unless an item arrives defective or damaged.

Color differences or personal preferences are not eligible for return.

因卫生及专业产品特性，订单一经发货恕不接受退换货，除非商品故障或运输损坏。
因颜色、色差或个人喜好导致的不满意不在退换范围内。

VI. CONTACT US｜联系我们

For shipping or order inquiries, please contact:

Email: support@nformulalife.com

如有订单或运费相关问题，请联系：
Email：support@nformulalife.com