Contact information

Contact Information ｜ 联系信息

In accordance with the EU Consumer Rights Directive, customers may contact us through the channels below for any inquiries, order-related issues, or questions regarding your consumer rights.

根据欧盟《消费者权益指令》，如您对于订单、商品或消费者权利有任何疑问，欢迎通过以下方式与我们联系。

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Business Name ｜ 商家名称

NFormula Life

NFormula Life

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Email ｜ 客服邮箱

support@nformulalife.com (This is our primary contact method for EU customers.)

support@nformulalife.com （这是我们面向欧盟消费者的主要联络方式。）

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Official Address ｜ 商务通信地址

2165-8766 McKim Way, Richmond, BC, Canada V6X 4G4
This address is for official correspondence only and not a return center. Please contact us before sending any goods back.

2165-8766 McKim Way, Richmond, BC, Canada V6X 4G4
此地址仅供商务通信使用，并非退货中心。如需寄回商品，请务必事先联系我们确认。

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Customer Support Hours ｜ 客服时间

Wednesday – Sunday: 1 PM – 7 PM (PST)

周三至周日：下午 1 点 – 晚上 7 点（PST）

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Response Time ｜ 回复时效

We aim to respond to all EU-related inquiries within 1–2 business days.

我们将尽力在 1–2 个工作日内回复所有来自欧盟地区的咨询。

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Data Protection Contact (GDPR) ｜ 数据保护相关联络（GDPR）

For questions related to the processing of your personal data, you may contact us at: support@nformulalife.com

如您对个人数据的处理有任何疑问，欢迎通过以下邮箱联系：support@nformulalife.com

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Dispute Resolution ｜ 争议处理方式

EU consumers may also submit complaints through their local consumer protection authority if issues cannot be resolved directly with us.

如无法与我们直接解决争议，欧盟消费者亦可联系当地消费者保护机构寻求协助。