.contact-policy {
max-width: 860px;
margin: 0 auto;
padding: 32px 16px;
font-size: 15px;
line-height: 1.8;
color: #333;
}
.contact-policy h1 {
font-size: 28px;
font-weight: 600;
line-height: 1.35;
margin-bottom: 12px;
}
.contact-policy h2 {
font-size: 18px;
font-weight: 600;
line-height: 1.45;
margin-top: 28px;
margin-bottom: 8px;
}
.contact-policy p {
margin: 0 0 12px;
}
.contact-policy hr {
border: 0;
border-top: 1px solid #e7e7e7;
margin: 28px 0;
}
.contact-policy a {
color: inherit;
text-decoration: underline;
}
Contact Information
For questions regarding orders, products, shipping, returns,
consumer rights, or other customer service matters,
please contact Nail Formula using the information below.
Business Name
Nail Formula
Customer Support Email
support@nformulalife.com
Email is our primary customer support contact method,
including for customers located outside Canada.
Business Address
Nail Formula
Unit 2165, 8766 McKim Way
Richmond, BC V6X 4G4
Canada
This address is for business correspondence and our retail location.
It should not be used to return merchandise without prior authorization.
Please contact us before sending any product back.
Customer Support Hours
Tuesday–Saturday: 10:00 AM – 5:00 PM Pacific Time
Sunday & Monday: Closed
Customer support hours may vary during statutory holidays
or special events.
Response Time
We aim to respond to customer inquiries within 1–2 business days.
Response times may be longer during holidays, major promotions,
product launches, or other high-volume periods.
Privacy & Data Protection Inquiries
For questions or requests regarding your personal information,
privacy rights, or the processing of your personal data,
please contact:
support@nformulalife.com
Depending on where you live, you may have additional privacy rights
under applicable privacy and data protection laws.
Please refer to our Privacy Policy for more information.
European Customers
Customers located in the European Economic Area, United Kingdom,
or other applicable jurisdictions may contact us using the information
above regarding orders, consumer rights, privacy matters,
or other customer service concerns.
Where applicable, consumers may also have the right to contact
their local consumer protection or data protection authority
regarding matters that cannot be resolved directly with us.
Order & Product Inquiries
To help us respond more efficiently, please include your
order number when contacting us about an existing order.
For damaged, defective, or incorrect products,
please include clear photos of the product and,
where relevant, the shipping packaging and label.
