Shipping Information

Nail Formula Shipping Policy

We ship across Canada, the United States, and internationally. Shipping options, rates, delivery estimates, and product availability may vary depending on the items in your order and destination.

1. Shipping Options & Rates

Fast Shipping & Pick-up

Products marked Fast Shipping & Pick-up are fulfilled from our local inventory and may qualify for faster shipping and in-store pickup.

Destination	Fast Shipping	Free Shipping
Canada	$17.99 CAD	Orders $99 CAD+
United States	$28.99 USD	Orders $75 USD+
International	$45 CAD	Orders $350 CAD+

International Fast Shipping is available only to eligible products and eligible destinations.

Mixed Warehouse / Split Shipping

If your order contains products fulfilled from more than one location, it may be shipped in separate packages. The following split-shipping rates apply:

Destination	Split Shipping	Free Shipping
Canada	$29.99 CAD	Orders $250 CAD+
United States	$39.99 CAD	Orders $250 CAD+
International	$65 CAD	Orders $350 CAD+

You will not be charged a separate shipping fee for each parcel. The applicable shipping option and final rate for your complete order will be shown at checkout before payment.

Some heavier, oversized, liquid, restricted, or special-route orders may use weight-based shipping rates and may not qualify for the standard free-shipping offers shown above.

2. International Shipping Availability

International shipping availability varies by product and destination. Some products may not be eligible for delivery to certain countries because of carrier, destination, product, or regulatory restrictions.

If checkout identifies an item as unavailable for delivery to your destination, please remove that item or choose another eligible product before continuing.

Different products in the same order may have different destination eligibility. A product that is available through one fulfillment route may not be available through another.

3. Processing & Estimated Delivery Times

Processing and delivery times vary depending on the products in your order and fulfillment route.

Fast Shipping — Canada / United States: approximately 5–8 business days
Mixed Warehouse / Split Shipping — Canada / United States: approximately 7–14 business days
International: approximately 14–30 business days

Delivery estimates are general guidelines and are not guaranteed. Customs processing, carrier delays, public holidays, severe weather, service disruptions, remote destinations, or other circumstances outside our reasonable control may affect delivery.

You will receive shipping confirmation and tracking information as each parcel is dispatched.

4. In-Store Pickup

Eligible Fast Shipping & Pick-up items may be available for in-store pickup at our Richmond, BC location. Pickup availability is shown on eligible products and during checkout when available.

Pickup orders are normally ready within 2–3 hours during business hours. Please wait until you receive your Ready for Pickup notification before visiting the store.

Pickup Hours:
Tuesday–Saturday, 10:00 AM–5:00 PM

Pickup Location:
Nail Formula
8766 McKim Way, Unit 2165
Richmond, BC

Please bring your order confirmation email and photo ID when collecting your order.

5. Tracking & Multiple Packages

Tracking information will be provided by email once each shipment has been dispatched.

Split-shipping orders may be dispatched at different times and may have separate tracking numbers. Receiving one parcel does not necessarily mean the full order has been delivered.

If you receive part of your order first, please review all tracking information associated with your order before contacting us about a missing item.

6. Duties, Taxes & Customs

United States

For eligible U.S. orders over $50 USD, applicable duties and import taxes are covered by Nail Formula under a DDP (Delivered Duty Paid) shipping model.

Customers are responsible for responding promptly if a carrier or customs authority requests identity confirmation, address confirmation, or other information required to complete delivery.

International Orders

Unless your order is specifically identified as DDP, international duties, VAT, import taxes, brokerage charges, customs fees, and carrier handling fees are the responsibility of the customer.

These charges are determined by the destination country or region and may be collected before or upon delivery.

Refusing to pay applicable duties or taxes does not automatically qualify an order for a refund. Any return, disposal, storage, redelivery, customs, or administrative fees resulting from a refused shipment may be deducted from any eligible refund.

7. Restricted, Liquid & Oversized Items

Certain liquids, chemicals, oversized products, and restricted professional-use items may be subject to additional carrier or destination limitations.

Orders containing more than 500 ml of liquid may require a separate shipping arrangement or may not qualify for standard or free-shipping offers.

If an order cannot be shipped using the service shown at checkout because of carrier, size, weight, or destination restrictions, we will contact you before shipment.

8. Shipping Address

Customers are responsible for providing a complete and accurate shipping address, recipient name, telephone number, email address, and any information required for delivery or customs clearance.

Please review your shipping information carefully before completing your order. If you notice an error, contact us as soon as possible. Address changes cannot be guaranteed once an order has entered processing.

Nail Formula is not responsible for delays, failed deliveries, returned packages, or additional charges resulting from incorrect, incomplete, or outdated information provided by the customer.

9. Shipping Damage & Missing Packages

If an item arrives damaged during transit, please contact us within 3 days of delivery and provide:

Your order number
Clear photos of the damaged item
Clear photos of the exterior and interior packaging
A clear photo of the shipping label
A brief description of the damage

Please keep the damaged product and all original packaging until the carrier investigation has been completed.

If all tracking numbers associated with your order show delivered but an item is still missing, please contact us with your order number and details of the missing item.

10. Returns & Exchanges

Shipping eligibility and delivery issues are separate from return eligibility. Please refer to our Returns & Refunds Policy for complete return and exchange terms.