Privacy Policy

This Privacy Policy describes how Nail Formula collects, uses, discloses, and protects personal information when you visit, use, make a purchase from, or otherwise interact with our website, store, services, and communications.

1. Information We Collect

Depending on how you interact with Nail Formula, we may collect personal information including:

Contact information, such as your name, email address, telephone number, billing address, and shipping address;
Order and transaction information, including products purchased, order history, payment status, shipping information, and returns or refunds;
Account information, if you create or use a customer account;
Customer service information, including communications, inquiries, reviews, feedback, photos, videos, or other information you choose to provide to us;
Marketing information, including email subscription preferences and interactions with our marketing communications;
Device and technical information, such as IP address, browser type, device type, operating system, network information, and device identifiers; and
Website usage information, including pages viewed, products viewed, searches, cart activity, purchases, referral information, and interactions with our website and advertisements.

2. How We Collect Information

We may collect personal information directly from you, automatically when you use our website, and from service providers or other third parties that help us operate our business.

For example, information may be collected when you:

Place or manage an order;
Create or use a customer account;
Subscribe to our email list;
Contact customer support;
Participate in a promotion or referral program;
Submit a review or other content;
Visit or interact with our website; or
Interact with our advertising or marketing.

3. How We Use Your Information

We may use personal information for purposes including:

Processing, fulfilling, and delivering orders;
Processing payments, refunds, and other transactions;
Providing customer service and responding to inquiries;
Managing customer accounts;
Communicating order, shipping, pickup, and service updates;
Providing product recommendations and improving our services;
Operating, maintaining, and improving our website;
Understanding website usage and customer interactions;
Providing analytics and measuring business performance;
Sending marketing communications where permitted;
Personalizing content, marketing, or advertising where permitted;
Detecting, investigating, and preventing fraud or security incidents;
Protecting our customers, business, website, and legal rights;
Complying with legal, tax, accounting, and regulatory obligations; and
Other purposes disclosed to you when information is collected.

4. Shopify

Our online store is powered by Shopify. Shopify provides the ecommerce platform and related services that allow us to operate our online store and process transactions.

As a result, Shopify may collect and process personal information when you visit or interact with our store, including information necessary to provide ecommerce, security, analytics, personalization, and other platform services.

Your information may therefore also be processed in accordance with Shopify's applicable privacy practices and services.

5. Cookies & Similar Technologies

We and our service providers may use cookies, pixels, tags, web beacons, software development kits, and similar technologies to operate our website, remember preferences, understand website activity, measure performance, provide analytics, and support marketing and advertising.

Depending on your location and our settings, you may be able to manage certain cookie and tracking preferences through the privacy controls made available on our website.

Your browser may also provide controls that allow you to block or delete certain cookies. Please note that disabling certain technologies may affect website functionality or your shopping experience.

6. Analytics, Advertising & Data Sharing

We may work with service providers, analytics providers, advertising partners, and other third parties that help us understand how customers use our website, measure advertising performance, and provide or improve marketing.

Depending on the technologies used, your interactions with our website, and the laws that apply where you live, certain disclosures of personal information for advertising purposes may be considered a “sale,” “sharing,” or “targeted advertising” under applicable privacy laws.

Where required, eligible users may opt out of these activities using the privacy or data-sharing controls provided on our website.

We do not knowingly sell personal information in the traditional sense of exchanging customer information directly for monetary payment. However, certain advertising or data-sharing activities may be legally defined as a “sale” or “sharing” under some privacy laws.

7. How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business and provide our services. These may include:

Shopify and ecommerce platform providers;
Payment processors;
Shipping carriers and fulfillment service providers;
Customer support providers;
Analytics providers;
Advertising and marketing partners;
Email and communication service providers;
Fraud prevention and security providers;
Professional advisers, such as accountants or legal advisers;
Government, regulatory, or law-enforcement authorities where required; and
Other service providers that support our business operations.

We may also disclose information when reasonably necessary to comply with law, enforce our policies, protect our rights or the rights of others, investigate fraud or security incidents, or in connection with a business transaction such as a merger, acquisition, financing, reorganization, or sale of assets.

8. Marketing Communications

If you subscribe to our email list or otherwise consent to receive marketing communications, we may send you information about products, new arrivals, promotions, workshops, events, educational content, and other Nail Formula updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

Even if you unsubscribe from marketing, we may still send non-promotional communications when necessary, such as order confirmations, shipping notifications, pickup notifications, security messages, or customer service communications.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud, and satisfying legal, tax, accounting, and regulatory requirements.

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of any account credentials associated with your account.

11. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. These rights may include the right to:

Request access to personal information we hold about you;
Request correction of inaccurate information;
Request deletion of certain personal information;
Request information about how your personal information is used or disclosed;
Withdraw consent where processing is based on consent;
Opt out of certain marketing communications;
Opt out of certain activities that may be considered sale, sharing, or targeted advertising under applicable law; and
Exercise other privacy rights available under the laws that apply to you.

These rights are not absolute and may be subject to exceptions or verification requirements under applicable law.

To submit a privacy request, please contact support@nformulalife.com .

We may need to verify your identity before completing certain requests.

12. Data Sharing Opt-Out & Global Privacy Control

Residents of certain jurisdictions may have the right to opt out of activities that are considered the sale or sharing of personal information or targeted advertising.

Where applicable, you may exercise these rights through the data-sharing opt-out controls available on our website.

Where required by applicable law, we also recognize supported Global Privacy Control (GPC) signals as an opt-out request for the browser and device from which the signal is sent.

13. International Data Transfers

Nail Formula is based in Canada, and the service providers we use may process or store personal information in Canada, the United States, or other countries.

As a result, your personal information may be transferred to, stored in, or processed in a jurisdiction outside the country where you live.

When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement authorities, or regulatory authorities in accordance with applicable law.

14. Children's Privacy

Our services are not directed toward children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided us with personal information inappropriately, please contact us so that we can review the matter.

15. Third-Party Websites & Services

Our website may contain links to third-party websites, social media platforms, payment services, or other external services.

We are not responsible for the privacy practices or content of third-party websites and services. We encourage you to review their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, legal requirements, or regulatory obligations.

The updated version will be posted on this page. Where required by law, we may provide additional notice of material changes.