This policy applies to eligible orders where Local Pickup is available and selected at checkout.
Local Pickup is available only for eligible products and orders.
Products eligible for pickup are generally identified as In-Store items on our website.
If your order contains products that are not eligible for Local Pickup, the pickup option may not appear at checkout.
You will receive a pickup notification by email once your order is ready for collection.
Pickup orders must be collected within 30 calendar days from the date the Ready for Pickup notification is sent.
Orders not collected within 30 days will be considered unclaimed.
A 15% handling fee will be deducted from an unclaimed order, and the remaining eligible balance will be issued as store credit.
A Local Pickup order may be cancelled within 3 calendar days of receiving the Ready for Pickup notification for a full refund.
Cancellation requests submitted more than 3 days after the Ready for Pickup notification will incur a 20% handling fee, with the remaining eligible balance refunded.
Once an order has been collected, the regular Return & Refund Policy applies.
Please have your order confirmation or pickup notification available when collecting your order.
For order verification and transaction security, valid government-issued identification matching the name on the order may be required.
If someone other than the person named on the order will be collecting the order, please contact us before pickup.
We may request additional information or authorization before releasing an order to another person for security purposes.
If a Local Pickup order contains a pre-order item or another item that is not yet ready, the full order will generally be available for pickup only once all pickup items are ready.
If a different arrangement is available, our team will contact you or provide instructions by email.
Local Pickup purchases are subject to the same Return & Refund Policy as other eligible Nail Formula purchases.
Eligible unopened, unused, and sealed products may be submitted for return within the applicable return period, subject to the requirements and exclusions stated in our Return & Refund Policy.
Tuesday–Saturday: 10:00 AM – 5:00 PM
Sunday & Monday: Closed
Store hours may change during holidays or special events. Please refer to our website or contact us if you are unsure before visiting.
For Local Pickup questions, please contact:
Very easy to use. Transfer was perfect! Make sure you are curing exactly for 60 seconds! My client loved her nail set
Cute size but came with visible multiple signs of mold…
