In-Store Pickup Policy
This policy applies to eligible orders where In-Store Pickup is available
and selected at checkout.
1. Pickup Eligibility
In-Store Pickup is available only for eligible products and orders.
Products eligible for pickup are identified on our website as
In-Store Pickup Available.
If your cart contains items that are not eligible for pickup,
In-Store Pickup may not be available as a checkout option.
You will receive a Ready for Pickup notification by email
once your order is ready for collection.
Please do not visit the store for pickup until you have received
your Ready for Pickup notification.
2. Pickup Preparation Time
Eligible pickup orders are normally ready within
2–3 hours during business hours.
Preparation time may vary during busy periods, holidays,
promotions, or special events.
Your order is not considered ready until the
Ready for Pickup notification has been sent.
3. Pickup Location & Store Hours
Nail Formula
8766 McKim Way, Unit 2165
Richmond, BC
Tuesday–Saturday: 10:00 AM–5:00 PM
Sunday & Monday: Closed
Store hours may change during holidays or special events.
Please check our website or contact us if you are unsure before visiting.
4. Pickup Timeframe
Pickup orders must be collected within
30 calendar days
from the date the Ready for Pickup notification is sent.
Orders not collected within 30 days will be considered unclaimed.
A 15% handling fee will be deducted from an
unclaimed order, and the remaining eligible balance will be issued
as store credit.
5. Pickup Order Cancellation
A pickup order may be cancelled within
3 calendar days
of receiving the Ready for Pickup notification for a full refund.
Cancellation requests submitted more than 3 days after the
Ready for Pickup notification will incur a
20% handling fee,
with the remaining eligible balance refunded.
Once an order has been collected, the regular
Return & Refund Policy applies.
6. Order Verification
Please bring your order confirmation email or Ready for Pickup notification
when collecting your order.
For order verification and transaction security,
valid government-issued photo identification matching the name on the order
may be required.
7. Third-Party Pickup
If someone other than the person named on the order will be collecting
the order, please contact us before pickup.
We may request additional information or authorization before releasing
an order to another person for security purposes.
8. Returns & Exchanges
In-Store Pickup purchases are subject to the same
Return & Refund Policy
as other Nail Formula purchases.
Due to hygiene and professional product standards,
returns or exchanges are generally not accepted after an order has been collected,
unless an item is defective or damaged and otherwise qualifies under our
Return & Refund Policy.
9. Contact Us
For In-Store Pickup questions, please contact:
support@nformulalife.com
